Frequently Asked Questions & Answers

Click on the Tabs below to reveal FAQ’s

Fabric Care

Are your Fabrics Washable?

Yes! Please be sure to handwash using detergents free of any ammonia or bleach – else the colours will fade.

Are your fabrics safe to iron?

Yes! Use a cool iron and iron on reverse of the painted side.

Can your fabrics be tumbled dried?

Tumble drying is not recommended.

Can your fabrics be drycleaned?

Drycleaning is not recommended.

If you need further assistance, please Contact Us.


We offer 5 shipping methods:

  1. Collect from our Edenvale Offices – Free!
    Pop in during office hours and collect your purchases. We will liaise with you via email to let you know when we are ready to receive you.
  2. Domestic Parcel Post through the South African Post Office – Cheap!
    We will post your parcel to any destination served by the South African Post Office, within the borders of South Africa.
  3. International Parcel Post through the South African Post Office – Overseas Orders
    International shoppers will use this option to receive their parcels.
  4. Speed Services Couriers – Counter Collection – Fast!
    A fast option from the South African Post Office. Your parcel will be couriered within a day or two to the post office closest to you. You will collect it from the counter at the Post Office
  5. Speed Services Couriers – Door Delivery – Convenient!
    No fuss service from the South African Post Office. Your parcel will be couriered to your door within a day or two!

Shipping costs are calculated on your complete order, not on individual items. The cost is worked out based on the volume and weight of the combined items in your shopping cart.

Please be aware that not all items are kept in stock. Each piece is handpainted – and therefor unique. We pride ourselves in our quality – this means you may have to wait a few weeks for your order, if the requested items are not in stock. We appreciate your patience and we’re sure you will be elated with our quality textiles.

Please allow 7 working days for Domestic Parcel post within the borders of South Africa.

International orders may take between 3 and 6 weeks.

Speed Services Couriers delivery  to South Africa and Sub-saharan Africa usually takes two days.

If you need further assistance, please Contact Us.

How to Pay?

We accept payments via Credit Card and Instant EFT through the PayFast payment gateway.

PayFast handles payments on our behalf, much the same as a speed point or credit card machine processes transactions in a conventional store.

PayFast is able to process international VISA and MasterCard transactions.

We completely outsource the payment mechanism through the secure PayFast system. This means you will temporarily leave our site and be transferred to PayFast’s secure website where the transaction will take place. Delia Textiles never stores any of your sensitive credit card or banking details. We simply get notification from PayFast that the transaction was successful, whereafter we will pack and ship our purchases.

No credit card? No worries! PayFast will also be able to process an Instant EFT payment. Contrary to traditional bank transfers, there is no two day waiting period for fund clearance with PayFast Instant EFT. The funds are cleared immediately, as long as you bank with one of the four major South African Banks. No need to send us proof of transfer – PayFast transfers the funds immediately. This means we can ship your purchases  sooner, since there is no two day waiting period for the funds to reflect in our account. It’s instant with PayFast Instant EFT.

If you’ve never used PayFast before, you will be asked to create a PayFast Account. This is a once-off, quick and easy process. Once you’ve created a PayFast account, you may use it to pay on any of the thousands of other online shopping sites using PayFast.

If you already have a PayFast account, you know the drill already – simply log in and process your payment!

Find out more about PayFast on their comprehensive website: www.payfast.co.za

There is also a conventional Bank Transfer payment method. After you’ve placed your order, and selected Bank Transfer, we will provide you with our banking details on the order confirmation page, as well as in an Order Received confirmation email. We will process your order as soon as the funds reflect in our bank account. Remember to use your order number as your payment reference.

If you need further assistance, please Contact Us.